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Responding to the CSR – 3 Enable the customer

In the current climate councils are faced with the challenge of cutting cost but do want to default to cutting levels of service.

But is the process of enabling the community to do more for itself just a polite way of dressing up a service cut. At Ignite we would argue not – what is important is using the scarce resources of the council to deliver outcomes for the community.

Building the capacity of the community also needs to go hand in hand with the sensible management of expectations of what the council will do and what the community – and individuals within it – need to take responsibility for. Read on →

Responding to the CSR: 2. Engage/Engage/Engage

Eric Pickles was recently heard saying that it is all about localisation/localisation/localisation, but not necessarily in that order. Whatever your view of localisation his point was well made.

So it is with managing change.  Engage/Engage/Engage, but not necessarily in that order.

Anyone who has attempted to manage change that does not have the support of the organisation knows that it is like pushing jelly uphill.  You can’t keep it all together and any progress seems to slip through your fingers. Read on →

Responding to the CSR: 1. Be Bold – Take a Lead

It may sound perverse, but the cost challenges now facing local authorities may well present leaders with the biggest opportunity in a generation to change the face of local government. Stakeholders can see what is happening and will never be more open to fresh ideas.

 Local authorities now have an extra layer of clarity. The general consensus seems to be that at 28% the cuts are slightly less painful than the worst expectations.  What came as a nasty surprise was that the cuts are to be front loaded. Whatever the interpretation – it is time to act.

Being bold is a core value at Ignite so it is not too surprising that we encourage clients to follow the mantra. But what does it mean in practice to be bold and how do you convert the sentiment into something tangible.

We liken it to quitting your job and setting up your own business. The moment you make the decision to draw a line and part with the past is the moment when a huge burden is lifted.  Your focus immediately shifts to the design of a very different future – ideas start to flow and people around you become engaged with the creation of something special. Anyone who has done it will tell you how liberating it can be.

So it is with fundamental change.  Read on →

Posted December 4, 2010 by Mark Smith. Comments (0).
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